Privacy Policy

This Privacy Policy outlines how Silverline Business Coaching S.A.S. ('we', 'us', or 'our') collects, uses, processes, and protects your information when you visit our website or use our services. We are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR).

2. Data Controller

The data controller is Silverline Business Coaching S.A.S., located at Boulevard de la Liberté 12, 59800 Lille, France. You can contact us regarding any data protection matters at contact@silverlinecoaching.fr.

3. Data We Collect

We may collect and process the following data:

- Personal Identification Information: Name, email address, phone number, company name, and job title that you provide through contact forms or during a discovery call.

- Technical Data: IP address, browser type, operating system, and information about your visit, such as pages viewed and interaction with our site, collected via cookies.

4. How We Use Your Data

Your data is used to:

- Respond to your inquiries and provide the services you have requested.

- Schedule and conduct coaching sessions and discovery calls.

- Send you relevant information about our services, with your consent.

- Improve our website and services by analyzing user behavior.

- Comply with legal obligations.

5. Legal Basis for Processing

We process your data based on the following legal grounds:

- Consent: For marketing communications, you have given clear consent for us to process your personal data for a specific purpose.

- Contract: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.

- Legitimate Interests: The processing is necessary for our legitimate interests (e.g., to improve our services), unless there is a good reason to protect your personal data which overrides those legitimate interests.

6. Your GDPR Rights

Under GDPR, you have the right to:

- Access: Request copies of your personal data.

- Rectification: Request that we correct any information you believe is inaccurate.

- Erasure: Request that we erase your personal data, under certain conditions.

- Restrict Processing: Request that we restrict the processing of your personal data, under certain conditions.

- Object to Processing: Object to our processing of your personal data, under certain conditions.

- Data Portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise these rights, please contact us at our email address.

7. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files placed on your device to collect standard Internet log information and visitor behavior information. You can set your browser not to accept cookies. For further information, visit allaboutcookies.org.

8. Data Security

We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and third parties who have a business need to know.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.